99 Supermarket

1. 0Introduction Convenience store (or known as mini-markets) according to Cambridge Business English Dictionary is a store that sell foods and sometime other goods but the size is typically below supermarket. 99 Speedmart is convenience store that based in Malaysia and they have over 300 outlets around Klang Valley. Three distribution centers have been set up to smooth their logistics and the latest distribution is located at Balakong Jaya. However, 99 Speedmart is not a solo-player in retailing market.Connivance stores chains like 7-11 Malaysia, KK Mart and Hypermarket chains like Tesco, Aeon, Giant and Aeon BIG (formerly known as Carrefour). Carrefour has reported in March 2011 that its profit has been dropped by 14. 3 percent to 371 million euros ($463 million). Carrefour recently had quitted in some Asia country such as Thailand in the year of 2010, Singapore and Malaysia in the year of 2012. Action taken by Carrefour recently can be a sign that they does not do well in their op eration in the market mention above. Out of the three, Carrefour Malaysia seems to be the worst.This is a good example that 99 Speedmart has to take extreme careful steps before expanding their business nationwide. 1. 1Objectives * Expanding the Service around Peninsular Malaysia before the year of 2020 * Redesign the Organizational Structure to smooth the administration work * Ensure the Supply Chain is able to cope with the expansion while maintaining â€Å"Near ‘n Save† slogan 2. 099 Speedmart Current Operations Different with 7-11 Malaysia, 99 Speedmart has started to taken back all franchise license issue by phase as the franchisee do not getting the profit as they expected in the year of 2004.Recently, they have started to issue limited franchise licences for selected entrepreneurs. 2. 0. 1Relationship with Suppliers In order to comply with the slogan â€Å"Near n Save†, a lot of effort has been made by Mr Lee Thiam Wah. The first step he has taken is to on ly carry limited product and only high turnover product will be sold in the store and they do not focus much on sales margin. Furthermore, Mr Lee has made the process of ordering and payment easy for suppliers and it will be done within 30 minutes.The payment will be cleared every time if the next order has been place to supplier to get better discount. 2. 0. 2Distribution Centre 99 Speedmart has been setting up 3 distribution centre (figure 1) for smoothing their logistics process in short time frame from the year of 2002 to 2011. There are located at Jalan Meru, Jalan Kebun and Balakong Jaya. The first two is at Klang area while another one is at Seri Kembangan Area which is much more nearer to Kuala Lumpur City Center thus North South Highway. Figure 1 2. 0. 3Stock ReplenishThe distribution centres will be taking batch order from manufacturers or distributors. The ordered stocks will be shipped to distribution centre for further allocation to all outlet based on the report genera ted. Based on the info getting from my local 99 Speedmart store located Kepong Area, they will replenish the stock 3 times a week for both Kepong Store and 4 times for Sri Sinar Store as their sales is higher. Normally Both Kepong store will be sharing one lorry to have their stock delivered on Tuesday, Thursday and Saturday morning directly from distribution center.As for damage product and expired, the rules and regulation is being set to a store can only return a limited box to headquarters. Besides weekly replenish, some of their stock is replenish by third party or directly from supplier. These items are mostly refrigerated goods such as Ramly’s frozen product, Atlas ice cubes, Gardenia Bread and many more. They will take responsible to taking care of their product such as collecting expired and damage goods. The 99 Speedmart currently deploying computer assisted ordering system.A computer assisted ordering system will normally using together with the point of sales syst em, whenever an item is sold, it will be updating the central server in headquarters for compiling into a sheet if the stock down to certain level for re-order. The same process applies to their distribution centres too. 3. 0Expansion of Service 99 Speedmart is a retail service that provides product from groceries to personal care products such as hand soap. It is very important to ensure the end consumer gets what they need when they enters the shop.Currently, 99 Speedmart have around 3000 items (or Stock Keeping Unit) sold and it is not easy to manage it properly. 3. 1Logistics & Geographical Location 99 Speedmart recently have started back their franchise program to limited entrepreneurs and stated expanding beyond Klang Valley. The decision is not made in a hurry but slowly with plans. This can be seen from the newest distribution centre being set at Balakong Jaya which is near the North South highway. It takes about approximately 1 hour to reach Seremban, which is non Klang Val ley shop located.Currently there are 11 stores at that particular area as of 29 November 2012. It is recommended to take the expansion plan in phases instead of covering the service in whole Peninsular Malaysia at a time. The recommended expansion schedule can be as stated on table 1. The priority has been consider the geographical location and the also density of population as well. With proper planning of distribution centres, this will gradually reduce the lead time to supply enough stocks to the end outlet. Phase| Location| 1| Negeri Sembilan & Melaka| 2| Perak & Johor| 3 | Pulau Pinang| | Kedah & Perlis| 5| Pahang| 6| Kelantan| 7| Terengganu| Table [ 1 ] Negeri Sembilan and Melaka is suggested as their destination of expansion for reason that both the state have a close distance to Klang Valley’s distribution centres where even for Melaka , it will not take more than 2 hour to reach from Balakong Jaya distribution centre due to the infrastructure, the expressway is good for both the states (Figure 2). Figure [ 2 ] (Google, no date) Beside the distance of distribution centres, the density of the state’s population also is an added advantage.According to data obtain from Department of Statistical Malaysia (figure 3), both the state have a high density of population compare to Pahang state thus the area fairly smaller compare to Perak. This will let them to set up only a few distribution centre but high in efficiency in terms of centralize item delivery. When the market is mature enough and enough distribution centres is being set near the near target market, they can start proceed to the next phase. Figure [ 3 ] 3. 2Customer Service A business organization main objective is to get profit and a good customer service will ensure customer stay loyal.Based on both Laura and Johson’s (2003) research, the supply chain trend has been moving from supply focus to demand focus but currently 99 Speedmart still does not apply this yet. They will ju st distribute the stock without really over looking into what is the real demand of the particular’s shops demand. As a result, the store room is pack of stocks that does not really sells but some of the items are quickly sold off within few days without any more new stock coming in because of the lead time between the orders being placed.The main reason lies to their computer assisted ordering system’s nature where minimum stock level system being use. Orders will only be place when it reaches certain limit without actually overlook how long it takes to make their stock reach that level. A same item might be taking just few days to reach minimum stock level in one outlet but a few weeks for another outlet as each of the area will have a different buying behaviour that affected by factors such as religion and cultures. 3. 2. 1Computer System SupportInstead of just using only the lowest stock level method, they should also take initiatives to do research on the data sti pulated from time to time. They will have meeting every week on reviewing their sales done. Thus they should also implement a system where cashiers will key in the customer’s estimated age and gender before proceeding to payment flow and headquarters will study the data being sent. A SKU will be eliminate after a continuous weeks of low turnover (Lee, 2001). This is how and why 7-11 Japan is expanding fast and understands the customer demand well.The benefits they can obtain thru this are minimize their space to store stock and also provide the right product to the community. Furthermore the data being collected also useful to do future prediction especially festive seasons on providing enough stocks to full fill demand. This will also gradually minimize the effect of lead time and bullwhip that impacts their operation. 3. 3Warehousing Warehousing is always an important part of supply chain management and a poor warehousing efficiency will cause delay on delivery, damage good s and many unexpected issues. 9 Speedmart is using a paper based checklist when trying to assign all the stocks to destination outlet. This actually is a big issues as 99 Speedmart is currently is expanding fast in Klang Valley and also some experimental outlet outside of Klang Valley. In order to speeding up the process, voice directed picking system is suggested to be apply. A voice directed picking system where computer will give instruction thru headset and workers can make voice command to retrieve the next information.The main benefit is that the workers will have both hands to do their work and maximize the efficiency of distributing the stocks. According to the speaker from Lein Hing Group, currently 7-11 Malaysia has been adopted this technology thus increase the efficiency up to 30% for their speed of assigning goods to designated outlet thus lower down the lead time. 3. 4Supply Chain Figure [ 4 ] : Current Supply Chain Model As stated as section 2. 0, 99 Speedmart outlets are getting stock supplies from distribution centres and some is directly from manufacturer (figure 4).When the operation is expanding, the need to reconsider on how to optimize the supply chain structure as each state it might be having different supplier for same product brand. Figure [ 5 ] : Suggested Supply Chain Model Since some of the item is low in turnover, they have buy in a large batch order to get better discounts from manufacturer or suppliers. So I suggest that they should set a central distribution centres or such items where the item will be delivered in a milk run method from area distribution centre to another area distribution centre.They can either outsource the delivery to third party logistics companies such as Tiong Nam or set up a special team for this if the scale is big as the concern is how to use minimum cost to send the end goods to the outlet. When the service is expanding nationwide, they have to coordinate with suppliers in order to get the nearest so urce on getting their good supplies. Big consumer brand normally will have an area distributor for each area so 99 Speedmart can make full use on nearer source to obtain least cost of transporting goods. Furthermore, they can take 7-11 Japan operation model for reference on building a new logistics systems.This is a very success model where 7-11’s competitors such as Lawson, Family Mart are also emulated their way of operation. Both suppliers and 99 Speedmart can set up a joint service whether items that can be delivering together will be cross docked in same warehouse. The driver is expected to do a milk run to area assigned to them to do daily replenish stocks. 3. 5Organizational Structures When an organization is growing bigger, a good management team must be there to coordinate the business well. Without a good management, they will be facing issues such as delay in order, late payment and others.As referring to figure 6, we can notice that 99 Speedmart is having a flat s tructure to speeding up the decision process. Generally is the current structure is already good enough but some position must be added to meet their objectives of expanding their business as showed on figure 7. Malaysia is a multi cultures society and each part of the area will have different demand for the product they need. In order to understand what they need for each part of the area, the branch operation can further divide their department based as stated on figure 7.Section| State| North Malaysia| Perlis, Kedah, Pulau Pinang & Perak| Central Malaysia| Selangor, Kuala Lumpur & Negeri Sembilan| South Malaysia| Melaka & Johor| East Coast| Kelantan, Terengganu & Pahang| Table [ 2 ] Figure [ 6 ] : Current Organization Chart Figure [ 7 ] : Changes for Cope with Service Expansion 4. 0Conclusion The area of caution has been stated in section 3 start from geographical location to organizational chart and some suggestion has been given to how to overcome the possible issues they might face throughout the expanding rocess. I am quite sure 99 Speedmart will be very successful and to cover up the Peninsular Malaysia before the year of 2020 if they are able to implement the all the suggestion above. Thus the bad economy that happens recently also will impact how they use their money. People to tends to compare the item price between retailers to save their money and in this case 99 Speedmart is very competitive as they are offering their product low in price thus near to residential area. I am expecting they will set up 25~50 new stores in the year of 2013.

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Ethics in the Classroom Essay Assessments have been in existences for many years; however schools have implemented various technology programs due to changes which have occurred in the educational system. Technology has become an innovative way to document, record, and to expand student’s learning. Teachers have access to software and hardware which is used to teach students required information as well as prepare them for the world outside the confines of a classroom. This plan will explain how software is used to support assessment in the classroom, such as formative and summative assessment and how technology may be used to support these two assessments. The plan will take a glimpse into the pros and cons of using technology and the teachers’ use of technology in the classroom. Although this plan is not intended to be a required plan for any teacher, it offers a suggestive approach to the use of technology based assessment in the school system. 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Software to Support Assessment Assessments have been in existences for many years; however schools have implemented various technology programs due to changes which have occurred in the educational system. Technology has become an innovative way to document, record, and to expand student’s learning. Teachers have access to software and hardware which is used to teach students required information as well as prepare them for the world outside the confines of a classroom. This plan will explain how software is used to support assessment in the classroom, such as formative and summative assessment and how technology may be used to support these two assessments. The plan will take a glimpse into the pros and cons of using technology and the teachers’ use of technology in the classroom. Although this plan is not intended to be a required plan for any teacher, it offers a suggestive approach to the use of technology based assessment in the school system. Teachers use assessments throughout their eaching careers to help evaluate a student’s learning process. Assessments also help to gather information for others to view such as; information pertaining to the schools in their school district, the students serviced (demographics) and test results. In a recent article online, Formative and Summative Assessments in the Classroom, Ehringhaus Garrison state â€Å"Assessment is a huge topic that encompasses everything from statewide accountability tests to district benchmarks or interim test to everyday classroom tests† (2012, p2). The two types of assessments teachers used are formative and summative, which â€Å"being creative with formative and summative assessment can seem a daunting task, but technology can assist with this and give students accessible ways to widen both ideas about assessment and kinds of assessments that students took†(Senate Office on Assessment, 2012,p1). Formative assessment is used to gather information that can be used to improve the teaching and learning of students. The main difference amongst formative and summative assessment would be how the information would be used. â€Å"When it comes to improving instruction and learning, it’s not the quantity of the data that counts, but how information is used† (Harris, Lewis, Muoneke Times, 2010, p. 1). Although formative assessments can be done daily, weekly, or when needed, the information may be used to create a lesson plan which meets the needs of the students in his/her classroom. The summative assessments are done at the end of a course or semester; however they may contain other information such as age, race or gender and may cover general information taught over the course of a school year. The use of assessments in technology can also be challenging for some teachers and students. Therefore, educators should compare the pros and cons of using technology in the classroom and assessment of students. Technology has increased in the classroom, and with the change in technology there is a change in the way assessments are done. Usage of technology to help assess students can benefit in many ways, it can enhance the learning process of students by â€Å"help(ing) students visualize problems they may encounter and reach students with different learning styles, including visual, auditory, and experiential learners† (Teaching with Technology, 2012, pg. 3). On the other spectrum of technology it can be costly to school district depending if the schools request wired or wireless hardware. Regardless of the use of technology in the classroom or for assessments, teachers must assess their students to help understand and implement the needs of the students. 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